Shipping & Delivery
Order received by 2:00 PM, will be shipped the same day. Order received after 2:00 PM, will be shipped the next day.
Delivery time takes from 2 to 5 working days depending on your shipping address.
In case you do not receive your parcel within the described timeframe, please feel free to contact us at info@aikdukaan.com or call us at 0423-883-5225.
It purely depends on your shipping address. Delivery charges starts from Rs. 125 and depends on location and parcel weight.
Our official logistics partners are TCS, Leopard and Movex Courier.
Payments
We accept, Credit/Debit Cards, Cash on Delivery (COD), Easy Paisa, Jazz Cash and Bank transfers.
Order related
You can shop at AIKDukaan without creating an account. However, register with us and you'll be able to enjoy the following benefits:
- Track your orders and review past purchases.
- Save your address and payment details so you can shop even quicker next time.
- Manage your email preferences and edit important information.
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
You can edit the details you have provided to us while making the account by clicking on the ‘My Account’ tab. You can change your billing and shipping address, phone number and other important information on the site in a similar way.
Shopping at AIKDukaan is easy: Explore our products to find what you like. Once you have found an item, choose the product and click on the 'ADD TO CART' button on the product page. Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top right of the page. You can add or remove any items before checking out. Click on 'CHECKOUT' to complete your order and you’re done. Happy Shopping.
If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at info@aikdukaan or 0423-883-5225
The Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at info@aikdukaan or 0423-883-5225
As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This information will help you track your order(s). You can also check this ID when you sign in to the website. If you’re not a preferred customer, you may call or email at info@aikdukaan.com or call 0423-883-5225, with the tracking number information to find out the status of your order.
You can cancel your order within ONE HOUR from the time of order placed. After that, we would be unable to cancel the order.
Unfortunately, no! We would be unable to combine 2 different orders or change the quantity at any stage of the order processing.
Yes, it is possible to use a different address for billing purposes. Simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.
General
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on info@aikdukaan.com or give us a call on 0423-883-5225 with your order number for any clarification.
We accept, Credit/Debit Cards, Cash on Delivery (COD), Easy Paisa and Jazz Cash. In rare cases, we accept Bank transfers as well.
Absolutely yes!. We use 3rd party secured payment gateways and never store your financial information in our system.
COD is only available in Pakistan.
Absolutely yes!. Simply make sure that you enter correct address on shipping details.
We welcome and respect overseas Pakistani Community and would definitely honor your order. Only pre-requisite is to make advance payment through credit/debit card.
Presently we are not accepting PayPal, but will accept in near future.
All personal data presented by our customers is kept secure and classified. Only approved personnel have access to this data.